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			<h1 class="mui-title">OKR详情</h1>
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						<span style="line-height:34px;">孙小梅</span> &nbsp;&nbsp;2016-Q4-M11 O1的OKR定义
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					<span style="float:left;">所属部门：JF-OPS</span>    
					<span>职务：运营经理</span>
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				<div class="mui-card-header"><span class="bold">O1</span>
					<span style="float:right;font-size:14px;color:#666;">评分：
						<font color="#46F332">0.9</font>
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						<p><span>定义：</span>客服工作：提高用户满意度,对驻场团队和企业进行回访，对接相关需求，收集相关反馈，对反馈来的信息进行集中处理，进行汇报总结。对总结来的内容逐条进行信息梳理，寻找其中共同的部分，进行提取和思考，寻找解决方案</p>
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				<div class="mui-card-header"><span class="bold">KR1</span>
					<span style="float:right;font-size:14px;color:#666;">评分：
						<font color="#FC0">0.5</font>
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						<p><span>定义：</span>400电话:来电在3声之内接听并做出回应，同时保证接通率为90%；客户投诉率控制在8%范围内</p>
						<p><span>行动计划：</span>每天接听客户来电，及时解答客户疑问</p>
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				<li class="mui-table-view-cell"><center><a href="review.php">过程Review</a></center></li>
				<li class="mui-table-view-cell"><center><a href="pingfeno.php">评分与总结</a></center></li>
				<li class="mui-table-view-cell"><center><a href="version.php">版本信息</a></center></li>
				<li class="mui-table-view-cell"><center><a href="guanlian.php">关联OKR</a></center></li>
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				<div class="mui-card-header"><span class="bold">KR2</span>
					<span style="float:right;font-size:14px;color:#666;">评分：
						<font color="red">0.3</font>
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						<p><span>定义：</span>对于平台注册的用户，没有展会的情况下当天在CRM创建客户；用户信息录入率为100%
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						<p><span>行动计划：</span>当天完成新注册用户信息的录入
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				<div class="mui-card-header"><span class="bold">KR3</span><span style="float:right;font-size:14px;color:#666;">评分：<font color="#46F332">0.9</font></span></div>
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						<p><span>定义：</span>平台注册的用户（除展会类）当天回访完成，对询问到完整信息的用户开通发包权限，CRM中补充沟通记录，并分配到相应销售的CRM中；
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						<p><span>行动计划：</span>接通的用户，当天完成回访并分配到相应销售的CRM中；未接通的用户，当天不同时段拨打3次仍无法接通的，分给销售继续跟进；
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